We will make every reasonable attempt to avoid unexpected
server downtime and to ensure that all accounts are well taken
care of. We cannot guarantee or predict server downtime. Any
network problem, or outage, is not covered under any guarantee
or warranty and will not be grounds for reimbursement for
any subsequent financial damages or losses. Even though we
do daily, weekly, and monthly backups on all accounts on all
servers user backups are ultimately the account holder's responsibility.
Real Web Host guarantees that your server will be operational
for 99.5% during a calendar month. This does not include scheduled
downtime for maintenance on servers, which will be minimal,
and necessary. This also doesn't include mass-network problems
such as major backbone problems or hardware failures.
You must submit full documentation by email to Real Web Host
with your credit request, documentation must show details
of proof of downtime. These can be in any manner including
Pings, trace routes, or 3rd party outage notifications. Emails
without full details are not liable for a credit. The credit
must be requested within the first 3 days of the outage that
has occurred.
Real Web Host will not be liable for any lost revenues during
your down time.
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